Free UK Deliveryon orders over £50.00
Orders processed within 24 hourswhen orders are placed Monday to Friday
Unique British brands available hereHigh quality clothing, accessories & toys

Terms and Conditions

These terms and conditions shall apply to any contract for sale between you the customer and Audrey Mansell.

Please read our terms and conditions carefully, if you have any enquires which are not answered below please contact us on 01482 648756 or info@audreymansell.co.uk. These terms and conditions will not affect your statutory rights as a consumer.

Acceptance of orders

When you have placed an order an email will be sent to you acknowledging receipt of your order details. This email is not confirmation that your order has been accepted. An order will be deemed as accepted on dispatched of the order. Non acceptance of orders may be for the following reasons

We may not be able to accept your order or part of your order due to one of the following

  • Authorisation of your payment failed
  • We made a garment or pricing error
  • The product you ordered is not in stock: or saleable condition:product description error
  • You are not eligible to order from Audrey Mansell
  • We suspect a fraudulent transaction may have been attempted

If there is a problem with your order, you will be contacted by us by email or phone.

Product description

We will take all reasonable care to ensure that all images and price details on this website are correct at the time when the relevant information is entered onto the system. Although we aim to keep the website as up to date as possible information on this website at a particular time may not always reflect the exact situation at the moment you place your order.

Making a purchase

This could not be easier. Just browse the store adding items you wish to purchase to the shopping basket. When you have finished shopping go to the checkout where you will be asked for a few details that are required to complete the order.

We accept Visa,Mastercard Maestro,Delta, Electron and paypal on line; over the telephone and in store. We also offer payment plans.

We do not charge for any item until it is ready to be shipped, this includes any back orders.

We aim to dispatch all orders within 24 hours and be delivered to you within five working days of your order.

If the garment is out of stock we will contact you by telephone or email. You will have the option to cancel your order if you would rather not wait

If your garment is not received within ten working days of the date of our email confirming dispatch please contact us on 01482 648756 or by email at info@audreymansell.co.uk. .

Returns

We will exchange or refund any products returned to us in "as new saleable condition" with labels and tags still attached and goods in original packaging.

Please inform us straight away of any damaged or faulty garments on delivery. We do check all garments before they are dispatched. We will gladly replace any garment that is faulty.

Please contact us if returning a garment. Any garment returned must be in its original packaging.

If you change your mind and decide the goods purchased are unsuitable please return within 7 days of receiving your order.

When returning your item(s) please enclose some form of order identification (Delivery Note) so we can process your returned goods as quickly as possible. 

Underwear, swimwear sock and tights may not be returned due to hygiene reasons. Goods manufactured to order unless faulty cannot be returned or refunded

Returning goods for the purpose of exchange or refund is at your expense, we do not refund original postage costs only the cost of your items. However if you are returning items because of an error on our part or manufacturing fault we will refund all costs associated in returning the items back to us, as well as the original postage costs. 

We will email confirmation upon receipt of any product returns.

Faulty garments or items will be refunded,exchanged or repaired where necessary. Faulty goods returned within 3 months of purchase will be inspected and if considered faulty due to a manufacturing fault will be repaired. A refund or exchange will be given if it is not possible to repair. Any dispute on the cause of the faulty item i.e. washing instructions not followed, garment abused or not worn as intended etc. The item will be returned by us to the manufacturer for analysis and a decision made on the results. Your statutory rights will not be affected.

It is your responsibility to obtain a proof of postage receipt to ensure goods are received by us

Deliveries

All deliveries must be signed for. We do not deliver to BFPO addresses, and we do not deliver to what we believe to be unsecure addresses i.e communal or PO boxes.

It is your responsibility to ensure you are able to take delivery of your parcel at the address at the time of placing your order.

All parcels sent by courier will have tracking numbers. If your delivery has not arrived within 5 days of dispatch notice please contact us so we can trace your items. We will resend or refund the parcel only after completion of investigation by courier.

Royal Mail parcels will investigate after 20 working days have passed. You must check with your local delivery office before contacting us. Full investigation by Royal mail must be completed before we send replacement items. This may take several weeks and we will deal with in an efficient timely manner.

 

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