Refund policy

Returns

We will exchange or refund any products returned to us in "as new saleable condition" with labels and tags still attached and goods in original packaging.

Please inform us straight away of any damaged or faulty garments on delivery. We do check all garments before they are dispatched. We will gladly replace any garment that is faulty.

Please contact us if returning a garment. Any garment returned must be in its original packaging.

If you change your mind and decide the goods purchased are unsuitable please return within 14 days of receiving your order. We will issue refunds on these orders up to 14 days.

When returning your item(s) please enclose some form of order identification (Delivery Note) so we can process your returned goods as quickly as possible. 

Underwear, swimwear sock and tights may not be returned due to hygiene reasons. Goods manufactured to order unless faulty cannot be returned or refunded

Returning goods for the purpose of exchange or refund is at your expense. If you are returning items because of an error on our part or manufacturing fault we will refund all costs associated in returning the items back to us, as well as the original postage costs. 

We will email confirmation upon receipt of any product returns.

Faulty garments or items will be refunded, exchanged or repaired where necessary. Faulty goods returned within 3 months of purchase will be inspected and if considered faulty due to a manufacturing fault will be repaired. A refund or exchange will be given if it is not possible to repair. Any dispute on the cause of the faulty item i.e. washing instructions not followed, garment abused or not worn as intended etc. The item will be returned by us to the manufacturer for analysis and a decision made on the results. Your statutory rights will not be affected.

It is your responsibility to obtain a proof of postage receipt to ensure goods are received by us

3 for 2, if you return your free item no refund is given as that item was free. If you return one of your other items your refund will be less the cost of your free item. Black Friday event no code needed just add items to basket, Sarah Louise And Dani by Sarah Louise are excluded from this offer by the brands requests.

Please return to Audrey Mansell, 8 Prestongate, Hessle, East Yorkshire, HU13 0RE